The SureGrip TV Mounting Guarantee
We stand behind every installation with three specific promises. Not vague marketing language — concrete commitments that mean something. If we fall short, we make it right.
Most home service businesses offer a generic 'satisfaction guarantee' with no specifics. We think you deserve more than that. SureGrip's guarantee has three distinct parts, each with a clear scope and a clear remedy. Here is exactly what we promise.
GUARANTEE 1:
90-Day Workmanship Satisfaction Guarantee
If any aspect of our installation — the mount position, the leveling, the anchoring, the cable management, the device connections — fails or falls short due to our workmanship within 90 days of the installation date, call us. We will return and correct it at zero charge, zero hassle, zero debate. No questions, no conditions, no pointing fingers. If we installed it and it's not right, we fix it.
What the Workmanship Guarantee Covers
A TV mount that becomes loose or wobbles within 90 days of installation
A level that shifts or a TV that is no longer correctly positioned
A cable management solution that fails or comes undone due to installation quality
A device connection that stops working due to how it was set up by our tech
Any craftsmanship defect in the original work we performe
What the Workmanship Guarantee Does Not Cover
Damage caused by the customer after installation (moving the mount, impact to the TV, etc.)
Power surges, electrical events, or environmental conditions beyond our control
TV or device manufacturer defects — those are covered by manufacturer warranties
Changes to the installation requested by the customer after the original job is completed
GUARANTEE 2:
Wall Protection Promise
Your walls are your property — and in apartments, they are directly connected to your security deposit. SureGrip TV Mounting promises to treat your walls with maximum care on every installation. We use only the minimum number of penetrations required for the specific job. We patch any holes that are not part of the finished installation before we leave. If our installation causes any wall damage beyond the necessary mount holes, we repair it or compensate for the repair cost. Period.
What the Wall Protection Promise Covers
Any wall damage caused by our drilling that goes beyond the necessary mount holes
Scratches or marks on your wall surface caused by our equipment or materials
Drywall chips or cracks caused by incorrect technique — we repair them before leaving
Patching of any exploratory holes that were not part of the final installation
Our Wall Protection Practices
We drill at the correct speed for your wall type to prevent cracking or chipping
We use the smallest anchor diameter that safely holds the required load
We clean and spackle any unneeded holes before leaving
We photograph our work for documentation purposes
GUARANTEE 3:
On-Time Arrival Promise
We know your time is valuable. Residents have jobs, families, commutes, and lives. SureGrip TV Mounting promises to arrive within the confirmed appointment window. If we are late by more than 15 minutes without calling you in advance, we discount your service by $25 — automatically, no asking required. If we cannot make a scheduled appointment and fail to notify you with adequate advance notice, we reschedule at your convenience and provide a discount on that rescheduled service.
Our On-Time Standards
We confirm your appointment window the evening before
We call or text if we are running more than 10 minutes behind — before we are late
If we are late by more than 15 minutes without prior notice: automatic $25 discount
We never give four-hour windows — we give real arrival times and we hit them
Why We Offer This Guarantee
SureGrip was built on the belief that professional home service should feel reliable and trustworthy — not like a gamble. Homeowners and renters deserve to know exactly what they're getting when they invite someone into their home. Our three-part guarantee is not marketing language. It is a commitment that shapes how every SureGrip TV Mounting tech approaches every job.
How to Make a Guarantee Claim
Step #1
Call Us
Call (240) 743-3743 and describe the issue. We will confirm coverage and schedule a return visit — no forms, no waiting, no runaround.
Step #2
We Come Back
A SureGrip tech returns within 2 business days in most cases. For urgent situations we prioritize.
Step #3
We Correct It
The issue is resolved to your satisfaction. No charge. No debate.
Step #4
Done
That's it. No complicated process. No fine print designed to avoid the claim.
Don't settle for anything less than perfection. Choose SureGrip TV Mounting for a secure, stylish, and stress-free installation. Contact us today for a free estimate and discover the SureGrip TV Mounting difference!
Who Are We
Who Are We
Contact Us
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SureGrip TV Mounting provides expert TV Installation services with a laser-focused commitment to quality, aesthetics, and the customer experience, delivering real value and visual transformation throughout Maryland and Northern Virginia.
Contact Us
Email Us: [email protected]
Call Us: 240-743-3743
Address: 10770 Columbia Pike, #250, Silver Spring, MD 20901
Hours Of Operation:
Sunday 8:00 AM – 8:00 PM
Monday 8:00 AM – 8:00 PM
Tuesday 8:00 AM – 8:00 PM
Wednesday 8:00 AM – 8:00 PM
Thursday 8:00 AM – 8:00 PM
Friday 8:00 AM – 8:00 PM
Saturday 8:00 AM – 8:00 PM
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